It is true that maybe some guest could have changed the honey card, but it is our duty to verify them continuously. The same happens with our Restaurant tent cards. If they would have been there to welcome you, as our procedure indicates, your bags would stay dry and they would help you access the Hotel trough a ramp located aside the entrance. There are some points of your review that we can (and will) work with, such as the lack of a Bell Boy representative at your arrival.

Rosa, We deeply regret that you had such a bad impression in your recent stay in our Hotel.

Finest Punta Cana By The Excellence Collection All Inclusiveĭear Mrs.

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